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For complete confidence when purchasing online or on the phone, we give you 14 days to return a watch you aren't happy with for a full refund. If you purchase in store, we can offer you an exchange or credit note if your return a watch within 14 days. Please return items in the same condition and with the same accessories as purchased, with online and telephone purchases retaining the red returns tag. Refunds will be processed after inspection in 5 working days. You can return a watch by post or in person at your closest Watchfinder location.
Finance on watches returned or exchanged within the 14-day period can be cancelled on request. The finance can also be ported to another purchase made on return of the original purchase.
If your watch is still within the 14-day exchange period and retains its original condition and accessories, you can exchange it for another.
Once we have received the watch and inspected it, your refund will be processed in 5 working days.
Please find answers to the most frequently asked questions in the FAQs section, if you can’t find the required info then you can contact the Sales Department for help with your query
From the boutique to the service centre, Watchfinder & Co. understands the importance of a good customer experience, and we work hard to make sure you receive only the best service—but that experience doesn't stop simply because you've made your purchase. We recognise how important aftersales customer care is too, which is why every online purchase comes with a 12-month comprehensive warranty.
If you have any complaints or queries about your order, our Customer Services team is always on hand to help you with any concerns you might have. To get in touch with Customer Services, you can simply fill out the enquiry form—or if you prefer, give the team a call on 01622 621388.