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The confidential nature of our relationship with you is very important to us and we are committed to protecting the personal information we collect.
We have appropriate technical and organisational physical, electronic, and procedural safeguards to protect the personal information that you provide to us against unauthorised or unlawful processing and against accidental loss, damage or destruction.
We limit access to personal information about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs. All our employees are trained in data security and compliance procedures.
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Frequently asked questions
The National Cyber Security Centre (NCSC) defines 'phishing' as 'when criminals use scam emails, text messages or phone calls to trick their victims. The aim is often to make you visit a website, which may download a virus onto your computer, or steal bank details or other personal information'
For advice on how to spot a scam message or call, visit their website
You can report a suspicious message or call to the NCSC
Your Watchfinder account password is required to be a minimum of 8 characters, with at least 1 symbol, 1 upper case character and 1 lower case character
It is recommended that you do not reuse passwords across multiple sites and not to use any aspects of your date of birth in your password
For more advice about staying secure online, visit the UK’s National Cyber Security Centre (NCSC)
If you have forgotten your password, you can reset it by navigating to the sign-in page and clicking the 'Forgotten Your Password?' link and following the on-screen instructions
Industry Leading Customer Service
From the boutique to the service centre, Watchfinder & Co. understands the importance of a good customer experience, and we work hard to make sure you receive only the best service—but that experience doesn't stop simply because you've made your purchase. We recognise how important aftersales customer care is too, which is why every online purchase comes with a 24-month comprehensive warranty.
If you have any complaints or queries about your order, our Aftersales team is always on hand to help you with any concerns you might have. To get in touch with Aftersales, you can simply fill out the enquiry form—or if you prefer, give the team a call on 01622 621 392 (option 3).