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From the boutique to the service centre, Watchfinder & Co. understands the importance of a good customer experience, and we work hard to make sure you receive only the best service—but that experience doesn't stop simply because you've made your purchase. We recognise how important aftersales customer care is too, which is why every online purchase comes with a 12-month comprehensive warranty.
If you have any complaints or queries about your order, our Customer Services team is always on hand to help you with any concerns you might have. To get in touch with Customer Services, you can simply fill out the enquiry form—or if you prefer, give the team a call on 01622 621388.
Natalie is Watchfinder’s Customer Service Manager. If something's not quite what you expected, or you have a question about your order, Natalie will ensure any issues you might have are resolved quickly and professionally. Natalie liaises directly with the MD—who has always championed excellent customer service—to keep him abreast of any issues, and she also chairs a regular meeting of the departmental managers to ensure any problems are addressed promptly.