References to 'you' and 'your' include both consumer and business customers unless otherwise stated.

Pre-owned

This is not just pre-owned, this is Watchfinder pre-owned. We spare no effort in sourcing, preparing, and presenting, every single pre-owned watch with the utmost care and attention. Our comprehensive warranty means you can expect years of enjoyment from every single watch.

Pre-owned unworn

A pre-owned unworn watch is one that has never been worn. Sometimes these watches are ex authorised dealer stock, sometimes they are unwanted gifts. You can expect them all to be in pristine condition and like look like a brand new watch.

Different ways to pay

• Debit card. No surcharge. The watch must be despatched to the billing address of the card.
• Credit card. 2% surcharge. The watch must be despatched to the billing address of the card.
• Cash. We can accept cash payment up to and not exceeding £2750.00. All notes will be authenticated on the premises.
• Cheque. Payable to watchfinder.co.uk Ltd. Funds must clear before the watch is released.
• Bankers Draft. Payable to watchfinder.co.uk. Ltd. All drafts will be authenticated by our bank before the watch is released.
• Bank transfer. Only CHAPS transfers will be accepted. Please contact us for our bank account details.

Finance options

You can spread the cost of your watch over 6 or 36 months with our finance options. Here's an illustrations for guidance only.

6 months interest free credit: Minimum 25% deposit.

Cash Price - £ 3,500
Deposit (min) - £ 875
Monthly Payments - 6 x £ 437.50
Interest Charges - £ 0.00

36 month credit at 19.9% APR: Minimum 25% deposit.

Cash Price - £ 3,500
Deposit (min) - £ 875
Monthly Payments - 36 x £ 95.29
Total Amount Payable - £ 4305.44
Typical APR 19.9%

Visa card - same card, added safety online

Verified by Visa is a service that lets you shop online with added confidence.

Through a simple checkout process, Verified by Visa confirms your identity when you make purchases at participating online stores. It's convenient, easy to use and it works with your existing Visa card.

You register your card just once, create your own password and then when you make purchases at participating online stores, a Verified by Visa window will appear. Enter your password, click submit, your identity is verified and the purchase is secure.

To activate Verified by Visa in your Visa card, or to learn more, contact the financial institution that issued your Visa card.

Mastercard - same card, added safety online

MasterCard SecureCode is a service that lets you shop online with added confidence.

Through a simple checkout process, MasterCard SecureCode confirms your identity when you make purchases at participating online stores. It's convenient, easy to use and it works with your existing MasterCard card.

You register your card just once, create your own password and then when you make purchases at participating online stores, a MasterCard SecureCode window will appear. Enter your password, click submit. your identity is verified and the purchase is secure.

To activate MasterCard SecureCode in your MasterCard card, or to learn more, contact the financial institution that issued your MasterCard card.

Verify by Visa & MasterCard SecureCode

Here at Watchfinder we insist on the highest levels of security on all payment card orders. To support our fraud screening program we have implemented Verified by Visa (VbV) and MasterCard SecureCode (SecureCode).

What are they?

Verified by Visa and MasterCard SecureCode are security programmes from Visa and MasterCard which give you enhanced protection when shopping online. They allow you to create your own personal password, known only to you, for use as an extra security measure each time you use your Visa and MasterCard payment cards to make a future purchase online. Watchfinder have been processing online payments for 8 years and we put all of that experience into our payment security so that you get the peace of mind you need when shopping online.

How do they work?

You only need to register with VbV and SecureCode once to create your password for each of your payment cards. Then whenever you shop online using your registered cards you will be asked to enter the relevant password as an additional validation before the order is confirmed.

What do I need to do to register?

To register with VbV or SecureCode you need to complete the details in the box on the right so that Visa or MasterCard can verify your card. After entering your personal details you will then be asked to create a personal password which will be used to authenticate future orders placed online with your Visa or MasterCard payment cards at participating stores. The details you enter in this process will be submitted to your card issuer over a secure link; this information will not be held/viewed on any of Watchfinder.co.uk internal systems.

What if I am already registered?

If you have already registered you just need to enter your personal VbV or SecureCode password as indicated in the box on the right to continue.

Any other questions?

If you have any questions regarding this process please contact your card issuer.

Delivery

All deliveries are made using the Royal Mail's 'Special Delivery' service. Each watch travels through a secure network which is separate from the regular post. The progress of this delivery is monitored at every stage via a bar-code tracking system. Accordingly, the Royal Mail guarantee that your item will arrive between 9.00am and 13.00pm on the next working day.

• All our deliveries are insured independently for loss or damage.
• All delivery times and dates are estimations.
• Please ensure that your package is intact before signing for it.

Deliveries must be signed for by an adult (defined as person aged 18 or over) at the given address, once signed for responsibility for the order is transferred to the customer. All liability for loss, damage or theft is transferred from Watchfinder to the customer. Any parcel which has been damaged or tampered with should not be signed for and delivery should be refused.

Delivery costs

Delivery to any location within the UK is £12.00. For deliveries outside the UK the cost will vary according to the weight and destination of the parcel.

Return Postage. The customer is liable for all return postage costs unless this is agreed in some durable form by a watchfinder representative.

Delivery date

Any dates quoted for delivery are approximate only, and the time of delivery is not of the essence. Watchfinder shall not be liable for any delay in delivery of the goods that is caused by a force majeure event (please see "Force Majeure" under "Terms of website use") or the customer's failure to provide Watchfinder with adequate delivery instructions or any other instructions that are relevant to the supply of the goods.

Delivery address

Watchfinder will deliver the goods to the delivery address given by the customer on its system at the point of purchase. In the case of goods purchased using one of our finance options, Watchfinder will only deliver to the customer's address as given on the finance agreement, in order to protect the company against fraudulent applications. In all other cases, Watchfinder will comply so far as is reasonably practicable with any lawful instructions concerning the goods given or confirmed in writing (which shall include email or fax) by the customer while the goods are in the possession of Watchfinder, provided that Watchfinder shall be entitled to additional payment for any services provided in pursuance of any such instructions. Where the instruction involves a change in the delivery address, Watchfinder will be entitled to charge for any additional postage costs to the new delivery address. Please note, however, that Watchfinder will usually only deliver to the customer's billing address.

Collection

Watches can be collected by appointment from our offices in Maidstone. Without an appointment, watches will not be available for collection. Our safes are time locked from Friday until Monday during which time the staff have no access to our stock. A weekend appointment must be confirmed by the close of business on the previous working day. We don't want you to have a wasted journey so please make an appointment.

Risk and title

Any Watch you purchase from Watchfinder.co.uk Limited will be your responsibility from the time of delivery, through ownership of the Watch will only pass to you when we receive full payment of all sums due in respect of the Watch, including delivery charges.

You have 7 working days (from the day after you receive your watch) to cancel the contract for your order with us.

You will be refunded on condition that the watch is returned in its original condition and with all associated items, which includes its box and any paperwork. It will be inspected on arrival and, if it is found to have been marked, there will be an additional charge for any refurbishment that is necessary to return the watch to its original condition. Customers are liable for any return postage costs and must ensure that the item is fully insured. We recommend that you obtain proof of posting.

This is not applicable to watches purchased or collected from the Maidstone showroom or London offices.

If you are placing an order from outside the United Kingdom, we need you to pay by bank transfer. There will also be an additional cost for international shipping. If you require further clarification, please call or email the sales team prior to placing your order.

The prices quoted on the website are in pounds sterling. You will be responsible for the exchange rate and you are advised that refunds may be affected by such exchange rate. Payments must be made in pounds sterling and any refunds will only be issued in pounds sterling.

The prices quoted on our website include any VAT (or similar sales tax) at the prevailing rate. The amount you pay will be the price indicated plus any delivery charges. Please note that if you are based outside of the European Union, you may also have to pay import duty or other taxes, fees and charges applied by customs or other authorities in the country of receipt. If you are unsure about whether these charges might apply to your order, you should contact your local tax or customs authorities.

Please note that customers outside of the EU will not be refunded their postage costs for unsuitable items.

Where the 'Make an Offer' option appears on the Watchfinder website, you may make an offer to buy the watch in question subject to the following terms and conditions:

1. Watchfinder is under no obligation to accept the highest or any offer made.
2. Offers exclude postage and packaging costs and all other charges, including but not limited to any credit card charges.
3. Watchfinder endeavours to respond to all offers within 2 hours of the offer being made during normal working hours. However, time is not of the essence and if Watchfinder does not respond to the offer within 2 hours, the offer will remain valid.
4. If Watchfinder declines your offer, Watchfinder may contact you in order to make a counteroffer.
5. If Watchfinder accepts your offer, which will usually be communicated either by telephone or by email, you are required to complete the transaction.
6. If Watchfinder accepts your offer, our usual terms and conditions of sale apply.

The terms below will apply to every purchase of a watch by Watchfinder.co.uk Limited ('Watchfinder' or 'we'). Please note that all communications, whether by email, internet, telephone, fax, post, face to face or other means are conducted on a "subject to contract" basis. No legally binding contract between you, the owner of the watch which is the subject matter of the purchase (the 'Seller' or 'you') and Watchfinder will be formed in any circumstances until: (i) Watchfinder has had the opportunity to conduct an on-site valuation of the watch and inspect any accompanying documentation, AND (ii) a physical examination of the watch has been conducted by a qualified watchmaker or technician on behalf of Watchfinder (which may in some cases take place at a later date); AND (iii) the parties have entered into Watchfinder's standard written contract of purchase which incorporates the terms stated below.

The Seller's attention is drawn in particular to the provisions of clause 14.

a. In most cases, you will receive two valuations: one valuation for a trade sale and one to be sold on a commission basis. You will need to provide us with certain information about the type and condition of the watch that you want to sell.
b. Both valuations are provided on a "subject to contract" basis and are not legally binding. We reserve the right to withdraw the valuation at any time without legal consequence and with no liability to the prospective Seller.
c. You warrant that you are the legal owner of the watch and, in the event of an agreement for sale, consents to transfer the full unencumbered legal title and full ownership of the watch to Watchfinder.
d. In the event that the watch is listed on the website (www.watchfinder.co.uk), we reserve the right to remove the watch from the website for any reason and at any time. We will promptly notify you in the event that such action is deemed necessary.

a. The price quoted in the valuation will be in Pounds Sterling and be defined as the net cost; please see the VAT margin scheme for further details. Companies should enquire as to their VAT implications.
b. All prices quoted in the valuation are given in good faith and are derived from a combination of factors including the information supplied by you. The provision of inaccurate, false or misleading data by you will result in an inaccurate valuation which cannot be relied upon by you.
c. If for some reason an error in the valuation quoted has occurred, we will rectify the price as soon as reasonable practicable after notification of the mistake. No liability whatsoever can be accepted by Watchfinder for accidental mistakes or errors caused by system failures.

a. The watch will be our responsibility from the time of delivery to our offices.
b. Ownership of the watch will only pass to us at the earliest of either: (1) when you receive full payment of all sums due in respect of the watch; or (2) we successfully sell your watch on your behalf, unless the watch is returned to us by the customer pursuant to the Consumer Protection (Distance Selling) Regulations 2002, in which case title remains with the seller.

a. All payments made by Watchfinder shall be in Pounds Sterling and paid to such account as you may notify Watchfinder. We will not make payment by cheque. Payment to a nominated third party will generally be unacceptable. International sellers may be subject to an additional bank charge.
b. Payment will usually be made by BACS transfer and cleared funds may take approximately 3 working days to arrive after payment has become due, depending on the transfer method. No liability is accepted by Watchfinder for any delay which was unavoidable in the circumstances.
c. We reserve the right to pay by any other appropriate payment method when and where reasonable.
d. Payment will not fall due if we rescind the contract within a reasonable period after the physical examination by a qualified watchmaker or technician.
e. For watches sold on a commission basis, a charge of 20% of the total sale price applies, subject to a minimum charge of £250.00.
f. Any outstanding monies owed to Watchfinder, including servicing costs, will be deducted from any payment or commission.
g. For watches sold on a commission basis, please note that the customer has a 7 working day 'cooling off' period in which time they can return the watch for a full refund, due to the Consumer Protection (Distance Selling) Regulations 2000 (DSRs). If the customer gives Watchfinder a notice of cancellation within 7 working days following the day after delivery of the watch to the customer, then no payment will be due from Watchfinder to you. Watchfinder accepts no liability for a delay in the return of the watch from the customer. Once the watch is returned to Watchfinder, the watch will be relisted on the site. Provided that the contract is not cancelled by the customer under the DSRs, you will usually be paid within 14 working days following the expiry of the 'cooling off' period. Please note that this clause applies regardless of whether or not the customer purchased or collected the watch from one of our showrooms.

The Seller warrants that:
a. all the information supplied during the valuation process is accurate and true;
b. the watch is not subject to undisclosed finance;
c. to the best of the Seller's knowledge and belief, the watch has not been an insurance write-off or has been subject to substantial remedial repairs;
d. the serial numbers and documentation are genuine and accurate and that the watch has not, to the best of the Seller's knowledge and belief, been tampered with;
e. there are no undisclosed physical defects with the watch that a prudent purchaser would want to be informed of;
f. there are no undisclosed "title defects" with the watch that a prudent purchaser would want to be informed of;
g. the Seller is the legal owner of the watch, has the right to transfer the full unencumbered legal title and full ownership of the watch to the Company; and
h. no other person has any claim to the watch whether legal, equitable, possessory or otherwise.
Once a sale has been agreed (between the buyer, Watchfinder, and the Seller), the Seller can only cancel with the express written permission of Watchfinder. The Seller will be liable for any consequential loss of profit to Watchfinder or any charges incurred, which will be detailed to the Seller before the cancellation request is approved.

a .All sellers further agree to the following conditions:
(i) You hereby confirm that the watch is your property and that you are entitled to sell free from any charge, lien, burden or adverse claim, including all hire.
(ii) You accept that every element in the description of the watch, including its make, model and serial number, is a material and essential part of its identity and that the absence or non-fulfilment of any such element renders the watch in the perception of Watchfinder and you radically and fundamentally different from the watch that the you have agreed to supply.
(iii) You undertake that you have not concealed any fact or matter concerning the identity, quality, history, provenance, authenticity, legal status or general character of the watch, which might reasonably be regarded by a reasonable and prudent buyer in Watchfinder's position as material to, or otherwise liable to influence, the decision to buy the watch.
(iv) You understand that you are fully responsible for any breach of the preceding conditions and remains so until discovery of such breach by Watchfinder. You are also responsible for any defects in design, material or workmanship, latent or otherwise.

a. The watch must be delivered by you to designated premises allocated by Watchfinder at your risk and expense. The watch is your responsibility until it reaches the offices of Watchfinder. You should ensure that you package the watch appropriately to prevent any damage to the item while in transit. We recommend that you obtain proof of posting.
b. Collection of the watch directly by Watchfinder will only be made in the most exceptional of circumstances and only by prior agreement. An additional charge may be levied in these circumstances.
c. Obtaining adequate insurance for the item while in transit is your responsibility.

a. The watch will be inspected by a Watchfinder representative prior to completion of the sale. A revised valuation may be offered where: (i) the watch does not fully comply with the information provided during the valuation process; (ii) the condition is such that it has a substantial impact on the value of the watch; (iii) other relevant factors not disclosed affect the valuation; and/ or (iv) for any other reason.
b. In addition to the initial valuation, the watch may be physically inspected by a watchmaker either before or after you have agreed the valuation or sale contract. If the physical inspection by the watchmaker is carried out after the written contract has been completed and agreed by you, we may rescind the contract for any serious defect subsequently discovered in the watch by such inspection.
c. This inspection can be carried out at any time the watch is the property of Watchfinder.

a. All watches entering Watchfinder undergo a full test at point of entry into our stock management system to ensure the functionality and presentation of the watch meets our high standards. The cost of any work deemed necessary is estimated and sent to the customer for approval. Any necessary work must be completed before the watch can be listed on our site.
b. Watches are precision instruments with moving parts, therefore wear and tear is the unavoidable result of any mechanical movement. In time, all mechanical watches will need intervention via an overhaul/service to ensure they continue to work to the highest level. This period of time depends on, amongst other things, the brand and model, but it is recommended that all watches are serviced every 3-4 years to maintain their level of accuracy. As watches can be held in the possession of Watchfinder for some time before being sold and dispatched, particularly where sold on a commission basis, please note that watches may on occasion need servicing between the period of arrival with Watchfinder and sale. Any such work deemed necessary by Watchfinder will be at the Seller's cost.

Where you have authorised (whether orally or in writing, which shall include e-mail correspondence) any servicing, refurbishment or other work to be carried out on the watch, you will be charged for this work in accordance with the price agreed between the parties, regardless of whether or not the watch is subsequently sold. Please note that estimates by Watchfinder are given in good faith, but are estimates only. Where the watch is not sold, Watchfinder will return the watch to you on receipt of cleared funds only (please see "Lien" below). Please further note that if Watchfinder arrange for a third party to prepare a quote for servicing or other work to be carried out on your watch, but you do not proceed with the work in question, an administrative charge may apply.

Watchfinder shall have a lien on all goods in their possession which are the property of you to secure payment by you of all sums due from you to Watchfinder.

a. A part exchange allowance will be agreed between Watchfinder and the Seller in tangible form. Where an order is cancelled (by either party) in which a part exchange is involved, Watchfinder may at its sole discretion offer either a return of the watch or payment of the part exchange allowance.

a. Any watch in the possession of Watchfinder is covered under its insurance policy, the replacement value which will be defined as latest and most accurate trade sale valuation, less any outstanding costs owed to Watchfinder in the form of advertising, postage, servicing fees or any other charge.
b. In the event of loss or damage to your watch incurred whilst in the possession of Watchfinder, settlement will only be made to you once settlement has been received by Watchfinder from the insurance company.

(a) Nothing in these conditions shall limit or exclude Watchfinder's liability for:
(i) death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors (as applicable);
(ii) fraud or fraudulent misrepresentation;
(iii) breach of the terms implied by section 12 of the Sale of Goods Act 1979;
(iv) defective products under the Consumer Protection Act 1987; or
(v) any matter in respect of which it would be unlawful for the Supplier to exclude or restrict liability.
(b) Subject to clause 14(a):
(i) Watchfinder shall under no circumstances whatever be liable to the Seller, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the contract; and
(ii) the Supplier's total liability to the Seller in respect of all other losses arising under or in connection with the contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the goods, namely the prevailing Watchfinder valuation.

a. Watchfinder will not be liable or responsible for any failure to perform, or delay in performance of, any of its obligations under a contract that is caused by events outside its reasonable control (Force Majeure Event).
17.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
(a) strikes, lock-outs or other industrial action;
(b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
(c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
(d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
(e) impossibility of the use of public or private telecommunications networks;
(f) the acts, decrees, legislation, regulations or restrictions of any government; and
(g) pandemic or epidemic.
17.3 Watchfinder's performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues, and Watchfinder will have an extension of time for performance for the duration of that period. Watchfinder will use its reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which its obligations under the contract may be performed despite the Force Majeure Event.

a. If we fail, at any time during the term of a contract, to insist upon strict performance of any of your obligations under the contract or any of these terms and, or if we fail to exercise any of the rights or remedies to which we are entitled under the contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.
b. A waiver by us of any default will not constitute a waiver of any subsequent default.
c. No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

If any court or competent authority decides that any of the provisions of these terms and conditions or any provisions of a contract are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

No variation of this agreement shall be effective unless it is in writing and signed by the parties (or their authorised representatives).

No one other than a party to this agreement shall have any right to enforce any of its terms. The Contracts (Rights of Third Parties) Act 1999 is expressly excluded.

a. We have the right to revise and amend these terms and conditions from time to time.
b. You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we agree to purchase your watch (in which case we have the right to assume that you have accepted the change to the terms and conditions).

a. This agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
b. The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this agreement or its subject matter or formation (including non-contractual disputes or claims).

"Watchfinder" is a trading name of Watchfinder.co.uk Limited, whose registered office is at 37 St. Margarets Street, Canterbury, Kent CT1 2TU, registered in England & Wales under company registration number 04524723.

If you are a consumer, nothing in these terms and conditions will affect your statutory rights.