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Due to the nature of pre-owned watches, strap and bracelet sizes can vary; however, we endeavour to provide watches with an adequate strap and bracelet length to fit the average wrist size. Upon purchase of your watch, we will request your wrist size to determine if your watch will be a comfortable fit. Additional links can be purchased if necessary.
We offer next day delivery for all watches sent to the UK that are ordered online before 2pm. If you prefer, you can also collect your watch from any of our nationwide locations—simply call to arrange a collection time that is convenient for you. Please be aware that, as part of fraud prevention, we will need to confirm your delivery address with you before dispatch, and your order may be delayed if we cannot make contact with you.
Every watch we sell is furnished with a 12-month warranty for your peace of mind, as well as any remaining manufacturer’s warranty. If your watch develops a fault and is still covered by warranty, you can return it to us to be diagnosed by submitting a warranty enquiry. If the fault is covered by the warranty, it will be repaired free of charge. Warranty diagnosis takes 5 working days, with the repair time quoted once the diagnosis has been made. If your watch is covered only by the manufacturer's warranty, it will be sent to the manufacturer. A manufacturer report will be provided in 14 working days.
Submit a warranty enquiry here
If you have a certain watch in mind that we do not currently have in stock, we can create an alert for you so you're the first to know when one becomes available to purchase. With hundreds of new watches arriving every week, you'll be sure to find your ideal watch soon.
Find your next watch here
For complete confidence when purchasing online or on the phone, we give you 14 days to return a watch you aren't happy with for a full refund. If you purchase in store, we can offer you an exchange or credit note if your return a watch within 14 days. Please return items in the same condition and with the same accessories as purchased, with online and telephone purchases retaining the red returns tag. Refunds will be processed after inspection in 5 working days. You can return a watch by post or in person at your closest Watchfinder location.
Contact us to arrange a return
Selling or part exchanging your watch to Watchfinder couldn’t be easier. Once you have submitted an initial enquiry telling us the make and model of your watch, we will send you an estimate within 48 hours. You can then send us your watch, or drop it off at select nationwide locations, and after an inspection at our brand-accredited service centre, we will issue you a final offer. If you’re happy with this, we will transfer the money into your account by BACs in 5 working days if you're selling, or complete your order and dispatch your new watch if you're part exchanging.
Sell or part exchange your watch here
We offer a variety of finance options on most of our watches, including 6 and 12 months of 0% interest finance—and you can even use your current watch as a deposit. You can browse our finance plans and choose the one that's best for you on the product page of your preferred watch.
Terms apply, please see our full T&Cs for more information
Most watches at Watchfinder cannot have VAT reclaimed, however there are a few that can. Please ask your sales advisor before purchase for further information.
If you have forgotten your password, you can reset it by navigating to the sign-in page and clicking the ‘Forgotten Your Password?’ link and following the on-screen instructions.
Please find answers to the most frequently asked questions in the FAQs section, if you can’t find the required info then you can contact the Customer Service Department for help with your query
From the boutique to the service centre, Watchfinder & Co. understands the importance of a good customer experience, and we work hard to make sure you receive only the best service—but that experience doesn't stop simply because you've made your purchase. We recognise how important aftersales customer care is too, which is why every online purchase comes with a 12-month comprehensive warranty.
If you have any complaints or queries about your order, our Customer Services team is always on hand to help you with any concerns you might have. To get in touch with Customer Services, you can simply fill out the enquiry form—or if you prefer, give the team a call on 01622 621388.