A. Lange and Sohne Zeitwerk 140.029

Great company and very fast

very helpful great service

Prompt and professional response, its the second time Watchfinder have worked on my Omega. Excellent communication and updates, although three separate staff asked for my address...three times :-) No hesitation recommending them.

very good experience

In theses days when it is difficult to trust anyone or any promise, my faith in Watchfinder has again proved to be reliable. Last year I bought a watch I had wanted for a long time, a year later I found the watch of a life time and the most expensive on my wife would allow me. It arrived as promised beautifully presented, it fulfilled my dream. It was also the first manual watch I have had and really had no idea how to work it. I wound it a few winds and as it seemed stiff I imagined it was wound, I also very gently pressed the buttons above and below the winder , they did not seem to do anything, then after a few hours my beautiful new watch stopped . Panic. Had I bought a dud !.. I researched on google and the advice that seemed to speak loudest to me was.. " you have dud send it back"... Plucking up courage , as I hate complaining .. I phoned Watchfinder, a delightful lady answered , I inadequately explained my problem, she with great patience, and empathy talked me through the process of winding and setting the stop watch etc., I guess my mind was on what my wife would say .. and didn't fully take in all i was told, except the final comforting words, if you are still unhappy please ring again and we will send you packaging and postage so you can send it back for a full investigation. The following day I was still uncomfortable as I still could not get it to work, so a further call to Watchfinder this time to a very knowledgeable service engineer spoke to me, again he tried to support me, but decided, very kindly and wisely to suggest that I return the watch and have it thoroughly assessed. Within 24 hours all the packaging and pre paid postage for the watch arrived, I sent it off. Amazingly the next day I had a text then a phone call from Watchfinder, saying the had received the watch that it would be with them for about two weeks, but hopefully sooner as they had asked for an urgent investigation. My delight with this company was increased when I received my watch back in 10 days, followed by an email explaining all that happened, that in fact it was in superb condition; then a phone call talking me through how to wind a watch ! and said they had attached a video to the email, showing my watch being wound and also how the other features worked! I am still the proud owner of a fabulous watch which works perfectly, sure in the knowledge that I have an amazing company with throughly professional and empathetic staff to support my me with my purchase. Thank you watch finder Rick