Warranty protection: Your guide to buying brand new watches online.

You will have seen some notices on the manufacturer’s websites alluding to the origin of watches sold on the internet. They say that you should make sure that you buy your watch from an authorised dealer. We agree whole-heartedly with that statement and that’s why every single brand new watch that we supply is sourced from an authorised dealer and carries the full manufacturer’s international warranty.

If an authorised dealer claims that the manufacturer’s warranty is invalidated simply because the watch has been sourced through watchfinder, consider the following scenario. If you were to buy a watch as a gift for a friend, what they are suggesting is that because your friend didn’t walk into the shop and buy the watch with their own money, the international warranty is somehow invalid. Clearly this is not the case as the implication would be that watches bought as gifts carry no warranty. This situation is completely analogous to buying a watch through watchfinder. The fact that you are buying your watch through a third party has no implications for you in terms of the warranty protection you are entitled to.

Companies worth consideration:

You should only buy a new watch that is supplied with the full manufacturer’s warranty. This warranty will give you the name and location of the authorised dealer who sold the watch. This enables the customer to take the watch to any authorised dealer if there is a problem with the watch. You can also check that the watch is brand new and genuine.

Companies not worth consideration:

Companies that sell watches described as brand new without the manufacturer’s international warranty. You can’t take this watch to the manufacturer should you need to have any work carried out during the warranty period. The cost of a service with the manufacturer will almost always wipe out any saving made on the watch in the first place.

In addition to the massive selection of pre-owned watches we hold in stock we are also able to source a huge range of brand new watches.

Every watch we sell fits into one of two categories.

Pre-Owned

These watches have been owned and worn by a previous owner. They have all been given a full service and overhaul and are all in immaculate condition. The manufacturer’s warranty may have expired or may have run down slightly. If it has expired completely the watch will be supplied with a 12 month watchfinder.co.uk warranty.

Brand New

Every brand new watch supplied by watchfinder.co.uk is supplied with the manufacturer's international warranty. The paperwork will include the name of the authorised dealer who sold the watch to us. All serial numbers are included as is all packaging, paperwork and instruction manuals.

What happens if there is a problem with my watch?

A) If it's still covered by the manufacturer's international warranty.

If you have a problem with a watch that is still protected by the manufacturer's you can go into any authorised dealers, present the watch and ask for the watch to be repaired. If you're not happy with that, contact us and we'll see if we can help manage the process for you.

B) If the manufacturer's warranty has expired.

Unless the watch falls into category C, we recommend that you send the watch back to us where our service centre will provide you with a quote and estimated turnaround time for the work.

C) If it's still covered by the watchfinder.co.uk warranty.

If the watchfinder.co.uk warranty is still valid you can send the watch back to us. If the problem is covered by the terms of the manufacturer's original warranty we will undertake any repairs free of charge.

D) If the watchfinder.co.uk warranty has expired.

If the watchfinder.co.uk warranty has expired, send the watch back to us and we will undertake any repairs that are necessary. All work carried out by watchfinder.co.uk carries a 12 month warranty.