Customer care administrator £17k - £18k D.O.E

We are currently looking for an experienced full time customer care administrator to join our growing team.

Primarily based at our Head Office in Maidstone, you will need to demonstrate a successful background in customer care to a high level.

Communicative skills essential, this includes face to face interactions but will predominantly be electronically and phone based. As well as a basic knowledge of relevant computer applications.

The role will consist of handling customer queries and complaints handling, appointments, on line sales, and aftercare services.

If you are interested in this position please email your covering letter and C.V to jobs@watchfinder.co.uk
Digital Marketing Manager £25k - £35k D.O.E

An experienced Digital Marketing Manager is required to assist the Creative Director and Brand Director of Watchfinder & Co., the multichannel retailer of pre-owned luxury timepieces.

The ideal candidate will be passionate about all aspects of digital marketing, helping to deliver strategic digital campaigns across a range of channels including SEO, PPC, email, social media and online partnerships. An interest in luxury watches is an advantage but not essential.

The Digital Marketing Manager will be responsible for driving forward the brand’s online visibility and will need to stay up-to-date on the latest technological advances and marketing platforms to keep the business competitive. This is a fantastic opportunity to join a dynamic team working for a fast-paced organisation based in the heart of Kent.

Tasks of the Digital Marketing Manager include:

  • Continuously evaluate the effectiveness of campaigns and the brand’s online visibility
  • Set agreed KPIs and budgets across a variety of digital channels, reporting on performance on a monthly and quarterly basis for both internal and external stakeholders
  • Devise strategies to drive online traffic to the company website
  • Develop and aid the company’s PPC agency strategy to improve the quality and quantity of traffic to the Watchfinder site
  • Drive and embed SEO best practices to maximise and grow the channel, incorporating both on-page and off-page optimisation
  • Work alongside the company editor to drive forward the content strategy
  • Create and implement email marketing/e-CRM campaigns
  • Oversee the social media strategy working alongside the Copywriter/Social Media Co-Ordinator
  • Evaluate customer research
  • Review competitor data

The candidate should have:

  • 3–5 years’ experience in a similar role
  • Strong understanding of digital analytical platforms including Google Analytics, Google Webmaster Tools, Google Trends etc.
  • Highly analytical skills with the ability to accurately record and interpret data
  • Proven record in developing marketing strategies
  • Creative thinking skills
  • Excellent organisational, communication and presentational skills
  • Strong MS Office skills

Also desirable:

  • Degree qualified in a relevant field
  • Working knowledge of HTML
  • Experience in the luxury sector
  • Knowledge of premium watches

If you are interested in this position please email your covering letter and C.V to jobs@watchfinder.co.uk
Dispatch Assistant £18k

We are currently looking for a Dispatch Assistant to work at the company’s new boutique store in London’s Royal Exchange.

This principle responsibility will be managing deliveries to and from the store and will be critical to the smooth operation of the store. Candidates will need to be able to demonstrate that they are organised, have a good eye for detail, and that they understand the principles of customer service. In addition to post management the job will involve communicating with customers via email and telephone and being an important part of the quality control process. Experience in a dispatch and / or a customer services environment would be an advantage but isn’t essential.

If you are interested in this position please email your covering letter and C.V to jobs@watchfinder.co.uk
RETAIL SALES OPPORTUNITIES £18k - £20k PLUS COMMISSION (UNCAPPED)

Due to expansion of the company we are looking for experienced Retail Sales people to join our existing store in The Royal Exchange in London, and a new store which we plan to open in Bluewater shortly.

You'll need to be able to demonstrate a successful background in a luxury retail sales environment, and experience of watches would be an advantage although it's not essential. The ability to offer the best possible level of customer service is however essential.

This is a demanding role within a fast paced, target driven retail environment. Training will be provided where necessary, you will need to quickly absorb a large volume of technical information and deliver peerless customer service via email, telephone, and in person.

Applicants should submit a CV along with a covering letter detailing your success to date and how your experience has prepared you for this role.

If you are interested in this position please email your covering letter and C.V to jobs@watchfinder.co.uk
Trainee Sales Advisor £15k - plus commission OTE £20k

We are currently looking for a Trainee Sales Advisor to join our existing online sales team, based at our Head Office in Maidstone.

This role will involve dealing with a large volume of both outgoing and incoming calls in our busy office environment. You’ll need the ability to identify buying signals and pick out the best quality enquiries to pass to Senior Sales Advisors to convert. There’ll also be a lot of email communication to customers so the ability to write in a clear, concise and professional manner is essential. An element of administration work will be required in order to support the Sales Team, along with dealing with customers in person who visit our Head Office to collect their watch.

Some selling experience would be useful for this role, which would suit an eager person looking to start a successful career in sales. There is clear progression on offer to be promoted within the sales team as the company grows. Uncapped commission will be paid on top of the basic salary based around the Sales Team’s group targets.

Training will be provided where necessary, but you will need to quickly absorb a large volume of technical information and deliver peerless customer service via email, telephone, and in person.

Applicants should submit a CV along with a covering letter detailing your success to date and how your experience has prepared you for this role.

If you are interested in this position please email your covering letter and C.V to jobs@watchfinder.co.uk
Why Watchfinder

Watchfinder is one of the world's leading pre-owned watch retailers, catering to the needs of over 4.5 million visitors every year both online and in store. With over ten years' experience, Watchfinder continues to innovate and redefine the market for pre-owned watches, tirelessly developing new and exciting ways for customers to buy, sell and interact with pre-owned watches from over fifty different brands. This is a rare opportunity to join a company that is changing the way the industry works, and a great prospect for someone looking for a career in the watch industry. If you are a dedicated, enthusiastic and intuitive person, Watchfinder could well be the company for you.

if you are interested working for us please email your covering letter and C.V to jobs@watchfinder.co.uk
close window
sign up to our newsletter
for a chance to
win a pre-owned
Rolex Explorer II
Worth over £3,500

Competition closes 31/03/15. By entering this competition you agree to receive information from Watchfinder. Terms and Conditions apply.

Thank you
You have successfully entered the competition
Continue