Terms and Conditions

Dealer status and authenticity.

We are not authorised dealers for any of the manufacturers we feature on the site. The brand new watches that we sell are identical to those supplied by the authorised dealers. We act as agents for our customers in the purchase of watches ordered.

EVERY WATCH WE SELL HAS BEEN AUTHENTICATED BY EXPERTS.

Definition of terms.

Brand new These watches are sourced from authorised dealers and supplied with the manufacturer's international warranty and all associated packaging, instruction manuals and paperwork. Pre-owned These watches have previously been owned. All ‘pre-owned’ watches have been given a full service prior to sale and carry a minimum of 1-years ‘parts & labour’ warranty.

Payment.

To secure your watch we will need a deposit equal to no less than 20% of the total cost of the watch. Once the watch is ready to be despatched we will contact you to take the final balance. Watches will not be despatched until the final balance has been cleared, payment is required within 10 working days, after which time Watchfinder reserves the right to resell the watch and order a replacement to fulfil the order. If you want to buy a watch with finance please ensure that you have been accepted before you make your deposit payment. If you pay a deposit and are subsequently refused finance you may, if you wish to cancel the order, be liable for a cancellation charge. If you need clarification on this please talk to one of the sales team.

Different ways to pay.

• Debit card. No surcharge. The watch must be despatched to the billing address of the card
• Credit card. 2% surcharge. The watch must be despatched to the billing address of the card
• Cash. In accordance with money laundering regulations, we can accept cash payment up to and not exceeding £2750.00. All notes will be authenticated on the premesis.
• Cheque. Payable to watchfinder.co.uk Ltd. Funds must clear before the watch is released.
• Bankers Draft. Payable to watchfinder.co.uk. Ltd. All drafts will be authenticated by our bank before the watch is released.
• Bank transfer. Only CHAPS transfers will be accepted. Please contact us for our bank account details.

Overseas orders:

If you are placing an order from outside the United Kingdom we need you to pay by bank transfer. There will also be an additional cost for international shipping. If you require further clarification please call or email the sales team prior to placing your order.

Personal information.

To process any card payments we need the following information.

• Cardholder's name.
• Cardholder's date of birth.
• Type of card.
• Card number.
• Card expiry date.
• Card issue date.
• The full billing address of your card.
• The last three digits from the code on the back of your card.
• For credit card transactions we may require a photocopy of either driving license, passport, bank statement, or utility bill.

Returns policy.

Watches Ordered/altered to customer's specification
(Defined as those not held in stock).

Where a watch has to be ordered in response to a customer order, the watch will be registered to the customer by the authorised dealer. This represents an exemption to the distance selling regulations. The 7 day cooling off period does not apply. You are entitled to return the item for refund in the following circumstances.

• If the item ordered is not the item delivered. The items unique model number and it's description as listed on your order confirmation will be used to confirm the item ordered.
• If the item is faulty or damaged in any way.
• If the watch does not fall in to one of the above categories there may be a charge should you wish to return the watch. These cases will be assessed on an individual basis and the charge is made at our discretion. If the watch is found to have been marked there will also be a charge for any refurbishment that is necessary to return the watch to its original condition.
• To view our policy for WEEE Regulations please click here

Watches held in stock.

If you have ordered a stock item you can return it within 7 working days of receiving it. You will be refunded on condition that the watch is returned with all associated items and in the same condition that the watch was supplied in. It will be inspected on arrival and if it's found to have been marked there will be an additional charge for any refurbishment that is necessary to return the watch to its original condition.

This does not affect your statutory rights as a consumer.

Order Cancellation.

Watches altered to customer specification's
(those not held in stock).

If you wish to cancel your order you should notify us by some durable form without delay (FAX 01622 342 094 ATT CANCELLATION DEPT). We will acknowledge your intention to cancel within 2 working days. Once your watch has been altered to you specification (see above) you may become liable for a cancellation fee. Any cancellation fee will be calculated on an individual basis up to a maximum of 15% of the purchase price. The costs will reflect the potential losses incurred by watchfinder in selling the watch as a pre-owned item. Each case will be assessed individually.

Delivery.

All deliveries are made using the Royal Mail's 'Special Delivery' service. Each watch travels through a secure network which is separate from the regular post. The progress of this delivery is monitored at every stage via a bar-code tracking system. Accordingly, the Royal Mail guarantee that your item will arrive between 9.00am and 13.00pm on the next working day. All our deliveries are insured independently for loss or damage. All delivery times are estimations. Please ensure that your package is intact before signing for it.

Delivery Costs.

Delivery to any location within the UK are 11.75. For deliveries outside the UK the cost will vary according to the weight and destination of the parcel.

Return Postage. The customer is liable for all return postage costs unless this is agreed in some durable form by a watchfinder representative.

Warranty coverage.

Manufacturer's warranty.

All brand new watches are supplied with the manufacturer's International warranty. In the exceptional case that a brand new watch is not supplied with the manufacturer's international warranty this will be made clear at the point of sale.

Watchfinder warranty.

Where a watch is supplied with a watchfinder.co.uk warranty we guarantee that as long as the watch is used in the way it is intended it will operate for the period of the warranty as it should were it a new watch.

Pricing.

Our pricing system is based on the manufacturer's recommended retail price. As manufacturers reserve the right to alter the RRP products without notice so we must also reserve that right. If the price of a watch changes the customer will be informed and will not be obliged to proceed with the order.

Collection

Watches can be collected by prior arrangement from our offices in Maidstone and on occasion from our suppliers in London. Without an appointment, watches will not be available for collection. The watches are held in a bank vault and need to be delivered to the office for collection. This will not happen without an appointment.

Finance Options

In association with our partners at V12 finance we offer a 9 month interest free credit option. The offer is available subject to status on watches worth over £400.